退款政策

Foothill Furniture Collection is committed to a premium shopping experience, offering a straightforward return and cancellation process. Review the terms below for eligible returns, timelines, and applicable fees.

About Our Policy

Customers are responsible for the entire return process. Orders returned to our Foothill, California, warehouse with damaged or missing items will incur additional charges, deducted from the refund. Orders with existing claims (such as damage during delivery) are subject to further charges if additional issues arise during the return process. Any items returned in a condition other than their original, unused state (including rips, tears, marks, scratches, stains, or odors) will incur charges. Refunds will be issued only after a complete inspection of each returned item at our warehouse, less the applicable fees.

Policy Details

• Returns are accepted within thirty (30) calendar days of the delivery date.

• The return timeline starts from the exact date of delivery.

• In addition to return shipping, restocking, and other fees, a 35% restocking fee will be applied to unauthorized returns or refused shipments (including drop-ship orders).

• Items must be returned in their original or equivalent packaging. A $200 repackaging fee may apply for inadequately packaged returns.

• Special (Made-to-Order / Custom) orders are considered final sale and are not eligible for return, exchange, or cancellation once the order has been confirmed or processed.

• As-is products (floor models, clearance, and "Final Sale" items) and individual pieces from an order (such as singular chairs or tables) are not returnable or exchangeable.

In-Stock Order Return Chart

Return Timeline (Calendar Days)	Return Allowed?	Applicable Fees
Day 1 - 3	Yes	Return Costs
Day 4 - 30	Yes	35% Restocking Fee + Return Costs
After 30 Days	No	N/A

Showroom (Local) Order Returns and Exchanges

For local showroom purchases, please refer to the terms and conditions provided at the time of purchase. Any inquiries related to returns or exchanges must be handled directly by a showroom representative.

Return & Refund Process

• Return Steps: All returns must be confirmed via email before proceeding with the physical return of the item.

• Refund Process: Once a returned item is received, our warehouse team will inspect the packaging and product. If the item is not in its original condition, applicable fees will be charged. The inspection and refund process generally takes 3–5 business days after the item arrives at our warehouse. To check the status of your return, please contact us directly.

Cancellations

Special orders cannot be canceled once they are in transit to our warehouse, the Port of Long Beach, a carrier’s terminal, or the customer’s address. Cancellations are irreversible and will result in fees if not requested within the allotted cancellation period. Foothill Furniture Collection will not provide refunds due to delivery delays caused by reasons beyond our control, including manufacturer scheduling conflicts, customs clearance, or severe weather.

Cancellation Timeline

Timeline (From initial payment date)	Charge (% of Total Sales Price)
Day 1 - Day 5	Complimentary Cancellation
Day 6 - Day 10	10%
Day 11 - Day 30	25%
After 30 Days	35%

Price Match Policy

Please refer to our Terms and Conditions for comprehensive details regarding our price match policy.