Privacy policy

ABOUT OUR POLICY

Lavii Vanta Furniture Collection (“Lavii Vanta,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit laviivanta.com, shop at our Foothill Ranch showroom, make a purchase, contact us, or otherwise use our services.

Our online store is powered by Shopify, which helps us provide our products and services.

PERSONAL INFORMATION WE COLLECT

Depending on how you interact with us, we may collect:

  • Contact information: Your name, email address, telephone number, and billing and shipping addresses.
  • Order and transaction information: Products purchased, payment confirmations, delivery details, returns, exchanges, and customer service history.
  • Account information: Information you provide when creating or managing an account.
  • Communications: Questions, comments, photos, and other information you provide when contacting us.
  • Device and usage information: Your IP address, browser type, device information, and activity on our website, including pages viewed and interactions with products.
  • Preferences and consent: Your communication preferences and records of consent where applicable.

Payment information is processed through our payment providers. Please avoid sending credit card details or other sensitive payment information by email, text message, or through our contact form.

HOW WE COLLECT INFORMATION

We may collect information directly from you when you place an order, complete a form, subscribe to communications, visit our showroom, or contact our team.

We may also collect information automatically through cookies and similar technologies, and receive information from service providers that help us process payments, fulfill orders, deliver products, and operate our website.

HOW WE USE YOUR INFORMATION

We may use your information to:

  • Process purchases, payments, returns, exchanges, and cancellations.
  • Arrange deliveries, installations, repairs, and other requested services.
  • Send order confirmations, delivery updates, and customer service communications.
  • Respond to questions and resolve concerns.
  • Maintain customer accounts and communication preferences.
  • Improve our website, products, and customer service.
  • Send marketing communications where permitted and consistent with your preferences.
  • Detect fraud, protect our business and customers, and comply with applicable legal obligations.

TEXT MESSAGING AND VOICE COMMUNICATIONS

With your consent where required, Lavii Vanta may contact you by telephone or text message regarding inquiries, purchases, order updates, deliveries, appointments, repairs, and other customer service matters. Promotional text messages, if offered, are subject to the consent requested when you enroll.

Message frequency will vary. Message and data rates may apply.

Reply HELP to get more assistance. Reply STOP to opt out of messaging.

You may also contact us at (949) 818-5300 or cs@laviivanta.com for assistance. After you opt out, you may receive a confirmation message. Opting out of text messages does not cancel an order or prevent necessary communications through other available channels.

Text message delivery depends on your wireless provider and network availability. Messages may be delayed or undelivered.

MOBILE INFORMATION AND SMS CONSENT

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

HOW WE SHARE PERSONAL INFORMATION

Subject to the mobile-information and SMS-consent restrictions above, we may share personal information:

  • With Shopify and service providers that help us operate our website, process payments, fulfill orders, provide customer support, and arrange shipping, delivery, installation, or repairs.
  • With advertising and marketing partners where permitted by law and consistent with your privacy choices.
  • When you request or authorize us to share information to provide a service.
  • When reasonably necessary to comply with applicable law, respond to lawful requests, prevent fraud, or protect the rights and safety of our customers, our business, or others.
  • In connection with a business transaction, such as a merger, acquisition, or transfer of business assets, subject to applicable law.

COOKIES AND SIMILAR TECHNOLOGIES

Our website and service providers may use cookies and similar technologies to:

  • Keep items in your shopping cart.
  • Remember preferences.
  • Support website security and functionality.
  • Understand website traffic and improve the shopping experience.
  • Support advertising and measure its effectiveness, where applicable.

You can manage cookies through your browser settings and any privacy controls available on our website. Disabling certain cookies may affect website functionality.

CUSTOMER PHOTOS AND IMAGES

If you provide photos or images for customer service, delivery, repair, or warranty assistance, we may use them to address your request.

We will seek your permission before using identifiable customer photos for promotional purposes. Please avoid including sensitive personal information in images you submit.

THIRD-PARTY WEBSITES

Our website may contain links to websites or services operated by third parties. Their privacy practices are governed by their own policies. Please review those policies before submitting personal information.

INFORMATION SECURITY AND RETENTION

We use reasonable safeguards designed to protect personal information. However, no electronic transmission or storage system can be guaranteed completely secure.

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including providing services, maintaining business records, resolving disputes, and complying with applicable legal obligations.

YOUR PRIVACY RIGHTS AND CHOICES

Depending on where you live and applicable law, you may have rights to request access to, correction of, deletion of, or a copy of your personal information. You may also have rights to opt out of certain uses or disclosures, including targeted advertising or the sale or sharing of personal information as defined by applicable law.

To submit a request, contact cs@laviivanta.com or call (949) 818-5300. We may need to verify your identity before processing your request. Where permitted by law, an authorized agent may submit a request on your behalf.

We will not discriminate against you for exercising applicable privacy rights.

Where required by applicable law, we recognize Global Privacy Control signals as requests to opt out of applicable sale or sharing activities for the browser or device sending the signal.

EMAIL AND SMS PREFERENCES

You can unsubscribe from promotional emails using the unsubscribe link included in those messages.

You can opt out of text messaging by replying STOP.

Even if you unsubscribe from promotional communications, we may continue to send necessary order, account, or service communications through other available channels.

CHILDREN’S PRIVACY

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and address the matter.

CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. Updates will be posted on this page with a revised “Last updated” date. Additional notice will be provided where required by law.

CONTACT US

For questions about this Privacy Policy or your personal information, contact:

Lavii Vanta Furniture Collection
26532 Towne Centre Dr, Suites A & B
Foothill Ranch, CA 92610
Phone: (949) 818-5300
Email: cs@laviivanta.com
Website: https://laviivanta.com